Answers on delivery, activation and ordering – and every way to reach us.
Help & support
How to reach us
Email and Contact form: daily 07:00–22:00 CET; Callback and Remote help via TeamViewer: at the booked time
Remote help via TeamViewer and callback
If installation or activation gets stuck, on request we look at your screen together or call you. Buchen Sie dafür einen Termin und halten Sie Ihre Bestellnummer bereit.
Book a remote help appointment Book a callback
Booking opens in a new tab at the external booking service calendly.com.
What we need for a quick solution
- Order number (shown in the order confirmation)
- Product name and operating system
- Error message or screenshot
Frequently asked questions
When will I receive my product key?
The delivery time is shown on each product: “Instant delivery” means directly after payment is received, otherwise within 24 hours. The key is then shown on the order confirmation page, in your customer account and in a separate email. In exceptional cases (e.g. payment review), delivery may take up to 24 hours even for products with instant delivery. Please also check your spam folder.
Are there shipping costs?
No. Digital products are delivered electronically only; there are no shipping costs.
How do I activate the software?
You install the software via the download link provided or the manufacturer's website and enter the product key during activation. The delivery email contains the steps for your product.
What if installation or activation does not work?
With your order you receive instructions for installation and activation. If you get stuck, we help personally by email or contact form, on request also by Callback or remote help (TeamViewer) at the agreed time. If the delivered product key is legitimately faulty, we will in principle first provide a replacement. If the problem persists after the replacement, we will consider refunding the purchase price concerned. If a problem only occurs later, we will first check the cause. Statutory warranty rights remain unaffected.
Do I need to create a customer account?
No, you can order as a guest. With a customer account you can find your orders and product keys at any time.
How do I reach support?
Email and Contact form: daily 07:00–22:00 CET. Callback and Remote help via TeamViewer: at the booked time. We do not offer a telephone hotline or live chat. For questions about an order, please have your order number ready.